Eligibility

• You must be at least 18 years old to use our Services.
• You confirm that you have the legal authority to make bookings for yourself or others.
• If booking on behalf of others, you must have their consent and ensure they agree to these Terms.

Account Registration

• Creating an account may be required to access certain features.
• You are responsible for maintaining your account's security.
• Providing accurate, up-to-date information is mandatory.
• We reserve the right to suspend accounts involved in fraudulent or unauthorized activities.

Booking and Payments

Booking Process

• Our platform allows you to search and book resorts, boat houses, and travel services.
• All bookings are subject to availability and confirmation.
• You will receive a confirmation email upon successful booking.

Pricing and Payments

• Prices may change without prior notice.
• Accepted payment methods include credit/debit cards and digital wallets.
• Currency conversion rates are for reference only and may differ from your bank’s charges.

Cancellations and Refunds

• Cancellation policies vary and are shown during booking.
• Refunds will be processed per provider policies and may take up to 7 business days.
• No refunds for no-shows or unused services.

User Responsibilities

• Use our Services lawfully and in accordance with these Terms.
• Ensure that all booking details provided are accurate.
• Avoid making false or fraudulent bookings.
• Comply with all applicable laws, including visa and health regulations.

Intellectual Property

• All content on our website is the property of Zonvoy.com.
• Unauthorized reproduction or distribution is prohibited.
• User-generated content may be used for promotional purposes.

Third-Party Services

• We are not responsible for third-party content or services.
• Interactions with third-party providers are at your own risk.

Limitation of Liability

• Zonvoy.com is not liable for indirect, incidental, or punitive damages.
• Our total liability shall not exceed the amount paid for the booking in question.
• We are not liable for disruptions due to force majeure events.

Disclaimer of Warranties

• Services are provided "as is" and "as available."
• We do not guarantee the accuracy or reliability of service information.

Indemnification

• You agree to indemnify Zonvoy.com against claims arising from your use of our Services.

Governing Law and Dispute Resolution

• These Terms are governed by the laws of Bangladesh.
• Disputes will be resolved through arbitration in Dhaka.
• By using our Services, you waive your right to a jury trial or class-action lawsuit.

Changes to These Terms

We may update these Terms at any time, and continued use of our Services constitutes acceptance of the revised Terms.

Termination

• We may terminate your access to our Services at any time.
• Provisions intended to survive termination will remain in effect.

Force Majeure

We are not liable for delays or failures due to events beyond our control, including natural disasters, pandemics, or government restrictions.

Contact Us

If you have any questions, contact us at:

• Email: contact@zonvoy.com
• Phone: +88 01901327808
• Address: 12-13 Motijheel C/A, Dhaka - 1000