Welcome to Zonvoy.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and related services (collectively, the “Services”). By accessing or using our website and app, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and profile details (if you create an account).
• Identification Information: Passport or government-issued ID (for international bookings).
• Payment Information: Credit/debit card details, billing address, and transaction history.

Booking Information

• Details of your reservations, including resort/boathouse names, check-in/check-out dates, room preferences, and other requirements.
• Travel insurance details (if purchased).
• Flight, bus, or train booking details (if applicable).

Non-Personal Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, booking history, search queries, and interactions with the Website.
• Location Data: Approximate location based on IP address or GPS (if enabled).

How We Use Your Information

• To process and manage your bookings, reservations, and payments.
• To communicate with you about your bookings, promotions, and updates.
• To personalize your experience and provide tailored recommendations.
• To improve our services, website functionality, and customer support.

How We Share Your Information

• Hotels, Resorts, and Service Providers: To fulfill your bookings and provide requested services.
• Payment Processors: To securely process your payments.
• Service Providers: Third-party vendors who assist with website operations, analytics, and marketing.

Data Security

We implement industry-standard security measures to protect your information, including encryption, firewalls, and SSL technology.

Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze traffic, and deliver targeted advertisements. You can manage cookie preferences through your browser settings.

Your Rights and Choices

• Access and Update: You can access and update your account information through your profile settings.
• Opt-Out: You can unsubscribe from marketing emails.
• Delete: You can request deletion of your personal data, subject to legal obligations.

International Data Transfers

Your information may be transferred to and processed in countries where data protection laws may differ.

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites. Please review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, contact us at:

• Email: contact@zonvoy.com
• Phone: +8801901327808
• Address: 12-13 Motijheel C/A, Dhaka - 1000